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Support is limited to questions regarding the theme’s features or problems with the theme. We are not able to provide support for code customizations or third-party plugins. If you need help with anything other than minor customizations of your theme then you should enlist the help of a developer.

Note: This theme may not be compatible with some third-party apps. It's impossible for theme authors to make the theme compatible by default with all existing apps because there are thousands of Bigcommerce apps available. The authors of the app should provide detailed instructions about how to integrate the app with custom themes. This isn't something specific to our themes; this is a general rule for all Bigcommerce themes and apps.

If you have found any bugs or have some other problems with this theme, please refer to Chapter Troubleshooting. If the problem is not covered there, you can Open a Support Ticket.

Average Queue Time: We try to answer tickets within one business day, but depending on the current load, the wait time can be slightly longer.

• MON - FRI: 8.00 AM to 17.00 AM (GMT+7)

• SAT - SUN: Family Time (We are so sorry)